Wednesday, September 17, 2025
8am-4:30pm
.7 CEUs
Presented by Nicole Meyers
Morning Session
.3 CEU’s
Crucial Conversations for Code Professionals
Mastering High-Stakes Dialogue in the Field
This interactive course equips Code professionals with the tools to navigate high-pressure, emotionally charged conversations with confidence and clarity. Drawing on the principles in Crucial Conversations, participants will learn how to remain calm under pressure, speak persuasively without escalating conflict, and foster mutual respect even during disagreements. Emphasis is placed on real-world Code scenarios, including community complaints, enforcement discussions, and internal team communication.
Afternoon Session
.3 CEU's
Verbal Judo for Code Professionals
The Art of Tactical Communication
Inspired by law enforcement principles, Verbal Judo teaches Code professionals how to use words to redirect hostility, gain compliance, and defuse tense situations. Participants will practice proven techniques for gaining voluntary cooperation through empathy, active listening, and respectful assertion. Special focus is placed on maintaining control of the conversation while preserving the dignity of all involved.